Hiring and verification
Who actually installs your solar panels?
The brand on the truck, the entity on the contract and the licence on the permit are three separate questions, and in this industry they have three separate answers.
Written by HyreSolar Research team Research and analysis
Audited by HyreSolar Research team Data audit and fact check
The short answer
Four jobs, and no rule that one company does them all
A residential solar installation involves at least four distinct jobs: someone finds you, someone sells you, someone installs, and frequently someone else finances. Nothing in law requires those to be the same company, and in a large part of the market they are not.
This is not a fringe observation. It is how a state regulator describes the industry to homeowners. The California Public Utilities Commission's Solar Consumer Protection Guide separates the roles explicitly: solar providers "sell you solar and send installers to your home"; salespeople "work for solar providers and may call you or knock on your door"; installers "are sent by solar providers to your home"; manufacturers "provide most solar warranties for purchased systems".
The same guide then tells homeowners to assume the seller may not be the installer. Among the questions it says to ask before signing are "What is your company's contractor license number", followed immediately by "What is your installer's contractor license number", then "Is the salesperson an employee of your company?" and "Will you subcontract with another company to install the solar system? If so, what is their CSLB contractor license number?"
A regulator does not write four separate questions where one would do. Those questions exist because the answers are routinely different.
The roles, as a regulator defines them
- Solar provider
- The company that sells you the system and sends installers. May or may not install. Must be licensed. This is usually the brand you recognise.
- Salesperson
- Works for a provider. In California must hold a Home Improvement Salesperson registration tied to that specific provider, and the registration is separately checkable.
- Installer
- The entity whose crew is on your roof and whose licence is typically on the permit. May be the provider, a subsidiary of the provider, or an independent subcontractor.
- Financier
- Whoever owns the lease or PPA, or holds the loan. On a third-party-owned system this is your counterparty for 20 to 25 years and may be none of the above.
- Lead generator
- Sells your contact details onward. Often several layers deep, and usually invisible to you. Not a party to anything you sign.
- Inspector
- The city or county official who checks the finished work against code. Works for the jurisdiction, not for anyone selling to you.
Two filings, two opposite answers
The clearest evidence that this question has no general answer is that two large public companies answer it differently, under oath, in documents filed with the Securities and Exchange Commission.
Sunrun's annual report for the year ended 31 December 2025 describes partners who originate and install, but keeps the contract in-house. Of its sales partners: "All contracts are between the customer and us, based on a price set by us." Of its installation partners: "Installation partners are solely our subcontractors and do not enter into any agreements with our customers." And in its risk factors: "As the primary entity that contracts with customers… we are ultimately responsible as the contracting party for every energy system installation."
Sunnova's last annual report, for the year ended 31 December 2024, describes the opposite allocation. "We utilize our growing dealer network to market, design, construct and install solar energy systems." The dealers hold the paperwork: the company relies on them "to obtain and maintain permits and professional licenses, including as contractors". And the workmanship warranty runs the wrong way from a homeowner's point of view, from the dealer up to the financier rather than from anyone down to you: "the dealer is generally obligated, at its sole cost and expense, to correct defects in its installation work for a period of up to 10 years".
That filing also contains the sentence that makes the structure legible: "we do not control our dealers and their suppliers or their business practices."
Neither company is doing anything improper, and this page takes no view on which structure is better. No primary source we could find supports a comparative quality claim in either direction. What the filings establish is narrower and more useful: the structures differ in who is liable, they differ between companies rather than between industries, and the only way to know which one applies to you is to check.
The same question, answered two ways by two issuers
| Question | Sunrun, FY2025 10-K | Sunnova, FY2024 10-K |
|---|---|---|
| Who holds the customer contract? | The brand. "All contracts are between the customer and us." | Structured through dealers, who "market, design, construct and install". |
| Who holds the contractor licence? | The brand is "a licensed contractor in certain communities"; partners also hold their own. | The dealer. The company relies on them to obtain and maintain "professional licenses, including as contractors". |
| Who owes the workmanship warranty? | The brand is "ultimately responsible as the contracting party". | The dealer owes it to the company, "at its sole cost and expense", for up to 10 years. |
| Who pays for a service call? | Not addressed in these terms. | "Many service expenses are borne by our dealers and not us directly." |
| Does the brand control the installer? | Partners are subcontractors; "the actual legal relationship is that of an independent contractor". | "We do not control our dealers and their suppliers or their business practices." |
All cells are verbatim quotations from the cited annual reports. Sunrun Inc. Form 10-K for FY2025, filed 26 February 2026. Sunnova Energy International Inc. Form 10-K for FY2024, filed 3 March 2025.
Every present-tense statement in the Sunnova column is attributable to its filing date of 3 March 2025 and not to today. The company filed for Chapter 11 protection on 8 June 2025.
Why a national brand needs thirty companies, not one licence
Behind the structural variety is a rule that is easy to miss and explains almost everything else on this page. A contractor licence is held in the name of the entity that signs the contract.
Arizona states it as plainly as any state does. It is unlawful for "any person, firm, partnership, corporation, association or other organization" to act as a contractor "without having a contractor's license in good standing in the name of the person, firm, partnership, corporation, association or other organization".
Read that as a business problem. A brand advertising in thirty states cannot solve it by getting one licence recognised thirty times, because licences are not portable between states and they attach to a named entity. It needs thirty licensed entities, or thirty licensed subcontractors, or some combination. The reach is national; the legal structure underneath is not.
Our own data shows the consequence at scale. Of 1,806 solar companies we verified against state licensing authorities across 27 states, 1,739 hold a licence in exactly one state, which is 96.3% of the sample. Only 67 appear in more than one. This is not a market of national firms with wide footprints. It is a market of single-state entities, some of which sit under brands you have heard of.
The tail is real, but it is thin
Grouping the same sample by footprint size makes the shape clearer. Beyond the single-state majority there is a small tail: 50 companies licensed in two or three states, a handful in four to nine, and at the far end three companies licensed in twenty states each.
Those three are the exception that proves the rule, and they are worth understanding correctly. A licensed entity appearing in twenty state registers is not the same thing as a brand operating in twenty states. Our database counts entities, so a brand that reaches thirty states through thirty separate corporations appears as thirty single-state rows, not one wide one. Both patterns exist, and the distinction is exactly the one this page is about.
The practical reading for a homeowner: the fact that a company shows up in your state register is what matters, and the size of its national footprint tells you almost nothing about whether the entity signing your contract is licensed where you live.
The four ways a brand operates where it is not itself licensed
| Mechanism | How it works | What it means for you | Documented by |
|---|---|---|---|
| Per-state subsidiaries | The brand registers a separately licensed corporation in each state. | Your contract may be with a state-specific entity that can fail on its own. Read the legal name, not the logo. | Chapter 7 docket listing 22 per-state corporations under one brand |
| Dealer or subcontractor agreements | The brand never holds the licence. A locally licensed contractor does, under agreement. | The installer is an independent business. Whether the brand is liable depends on the contract, not on the branding. | Sunnova FY2024 10-K; Sunrun FY2025 10-K |
| A qualifying individual | A licensed natural person qualifies the corporate licence and is named on it. | The licence exists because of a person. If they leave, the clock starts. See below. | A.R.S. §32-1122; Cal. B&P §7068.1; Fla. Stat. §489.119 |
| Registered salespeople | The person at your door is registered under a lighter regime tied to one specific contractor, not licensed as one. | A salesperson’s registration is checkable and should be associated with the provider they claim to represent. | CSLB Home Improvement Salesperson registration |
Sources cited in full below. These are not alternatives to each other and one brand may use several at once.
The first mechanism is the one that surprises people. A brand is not necessarily a company. It can be a name shared by two dozen separately incorporated, separately licensed and separately failable businesses.
The licence belongs to a company because a person stands behind it
Corporations cannot take an exam. So state licensing works by attaching the corporate licence to a named individual, usually called a qualifying individual, qualifying party or qualifying agent, who is supposed to actually run the construction work.
California defines the duty rather than leaving it implied. The qualifying person must exercise "supervision and control of their employer's or principal's construction operations", which the statute spells out as supervising construction operations, making technical and administrative decisions, "checking jobs for proper workmanship", and supervision on construction sites.
Two consequences follow, and neither is widely understood by buyers.
First, the licence is more fragile than it looks. If the qualifier leaves, California requires notification within 90 days and replacement within 90 days, and states that failure to notify "will result in the automatic suspension of the license or removal of the classification". Florida allows 60 days and bars new work during the gap. A company's licence being active today is a statement about a person as much as about a corporation.
Second, one qualifier cannot cover a national brand. California caps it: "a qualifying individual may act as the qualifier for no more than three firms in any one-year period", and even that requires common ownership or an equivalent relationship. Arizona allows one additional licensee, and only where there is at least 25% common ownership. Violating the California rule is a misdemeanour carrying a fine of not less than $3,000 and not more than $5,000.
So the qualifier route is real, it is regulated, and it is capped low enough that it cannot by itself explain a brand operating in thirty states. Something else is doing that work, and it is usually the first two mechanisms in the table above.
What the split looks like when a layer fails
Both legs of this structure have failed in the public record, which is the clearest available evidence that the distinction is not academic.
The installing leg. Titan Solar Power's Chapter 7 filings in the District of Arizona list 26 affiliated debtor entities, of which 22 are per-state corporations under one brand name. Chapter 7 is liquidation, not reorganisation. A homeowner whose workmanship warranty ran to a particular state entity held a claim against that specific corporation, in that liquidation.
The financing leg. Sunnova Energy International Inc. and two affiliates filed voluntary Chapter 11 petitions on 8 June 2025 in the Southern District of Texas. Its own FY2024 annual report had already warned that if dealers "file for bankruptcy, cease operations… or otherwise become unable or unwilling to fulfill their warranty or maintenance obligations, we may not be adequately protected". Then the financier itself entered Chapter 11.
Neither fact is a judgement about anyone. Both are docket entries, and together they establish the structural point: in a split arrangement, the layer that fails may not be the layer whose name is on your paperwork.
How to establish who is actually installing your system
- 1 Read the legal entity name on the contract, not the letterhead
Look for the full registered name, including any state suffix or "Inc." or "LLC". If the entity on the signature line differs from the brand you were sold, that difference is the whole answer to this question, and it is on page one.
- 2 Ask the four questions a regulator wrote for you
What is your company’s contractor licence number? What is your installer’s licence number? Is the salesperson an employee of your company? Will you subcontract the installation, and if so, what is that company’s licence number? Ask in writing so the answers are on the record.
- 3 Check the salesperson separately
In California, ask a door-to-door or telephone salesperson for their Home Improvement Salesperson registration number as well as the provider’s licence number, then confirm both are valid and that the registration is associated with that provider.
- 4 Check the licence against the state board yourself
Not against a directory, a review site or a badge on a website. The state board is the only authority on whether a licence is active, and it is free.
- 5 Find the permit record after the work is scheduled
Many jurisdictions publish issued building and electrical permits as open data. Austin publishes a contractor company name; Seattle publishes one on some records; New York City publishes the permittee’s licence number, name and business name. Search your address or your permit number.
- 6 Compare the two names
If the entity on the permit is not the entity on your contract, you now know the structure you are in. That is not necessarily a problem, and it is frequently disclosed in the contract. It is a problem if nobody told you and the contract says otherwise.
Why the permit is the honest record
A permit is not marketing. It is an application by a licensed entity to a public authority, and Arizona law treats it as substantive evidence: "Evidence of securing a permit from a governmental agency or the employment of a person on a construction project shall be accepted in any court as prima facie evidence of existence of a contract."
Practice varies by jurisdiction and we verified only three by direct query, so the safe statement is that in many places the permit record is public and names the licensed entity. Where it is, it is the cheapest piece of due diligence available, and it is the one document in this process that nobody wrote in order to sell you something.
What this changes, and what it does not
What it changes
Who you pursue when something goes wrong. A claim runs against the entity that owes the obligation, which may be a state subsidiary or an independent dealer rather than the brand.
What "25-year warranty" means. If the workmanship warranty is owed by a dealer to a financier, your route to it runs through your contract with the financier, not directly.
Which licence matters. The brand being licensed somewhere is not the same as the installing entity being licensed in your state.
How much a brand reputation tells you. A brand shared across two dozen separately incorporated businesses carries less information than it appears to.
What it does not change
Whether the work is good. No source we found supports a claim that either structure produces better or worse installations. The filings establish who is liable, which is a different question.
Whether subcontracting is legitimate. It is ordinary, disclosed in public filings, and contemplated by the regulators who tell you to ask about it.
The manufacturer warranties. Those are obligations of the panel and inverter makers and are unaffected by any of this.
Your right to ask. Every question on this page is one a regulator has published as reasonable, and an installer who will not answer them in writing has told you something.
Method and limitations
Sources and how they were obtained
Company structures are quoted verbatim from annual reports retrieved directly from the SEC EDGAR archive: Sunrun Inc. Form 10-K for FY2025 (accession 0001628280-26-012289, filed 26 February 2026) and Sunnova Energy International Inc. Form 10-K for FY2024 (accession 0001772695-25-000020, filed 3 March 2025). Statutory text was retrieved from the states' own publishing systems. Bankruptcy facts come from the court's own docket page and an SEC Form 8-K.
Permit-record availability was tested by live query against three municipal open-data endpoints rather than described from documentation.
Licensing figures come from our own contractor verification database: 2,062 company records checked against state licensing authorities in 27 states, of which 1,806 were verified. Every record stores the issuing authority, licence class, source URL and retrieval date.
What is deliberately not claimed
No claim that dealer structures produce worse outcomes than in-house ones. The filings establish that the structures differ in who is liable. That is the only proposition the sources support.
No count of how many US solar companies use each model. It is not obtainable from any source we could reach.
No general rule about whose name appears on a permit. Sunrun and Sunnova describe opposite arrangements and municipal records name whichever entity applied. This is presented as something to verify, not as a rule.
No characterisation of any named company. Every company named appears only as the subject of a quoted filing, a docket entry or a public permit record.
Two live-status warnings
A California rule affecting which licence class may install energy storage was adopted in April 2024 and approved that June, but is currently enjoined and must not be treated as in force. This page states no rule about storage licence classes as a result.
The CPUC's Public List of Non-Compliant Solar Providers exists but its publication process is paused pending implementation of a 2023 decision. Check its status before relying on it.
Sample, not market
Our 96.3% single-state figure describes the companies in our database on the dates we checked them. It is a large sample across 27 states, and it counts licensed entities rather than brands, which is exactly the distinction this page is about. It is not a census of the US solar industry and should not be read as one.
Questions
Is it normal for a solar company to subcontract the installation?
How do I find out who pulled the permit for my system?
Does the brand have to be licensed in my state?
What is a qualifying individual and why should I care?
If my installer was a subcontractor, who do I sue?
Can I insist on knowing who will install before I sign?
Does it matter that most solar companies are licensed in only one state?
What happens if the installing entity goes bankrupt but the brand does not?
Written and audited by
HyreSolar Research
Primary-source research, data analysis and fact checking
We are a research desk, not a sales floor. We read the statute, the tariff, the code section, the federal filing or the manufacturer data sheet ourselves, and we publish the figure with the document it came from and the date we retrieved it. Where a number cannot be traced to a primary source, we publish the shorter page and say what we could not verify. That rule has cost us whole sections, and it is the reason the rest can be trusted.
- 160
- primary sources read and cited
- 220
- figures with a retrieval date
- 115
- federal and state government sources
- 66
- researched pages published
How this desk works
- Primary sources only. Statutes from the legislature’s own publishing system, federal data from the agency that collects it, code text from the adopted edition, manufacturer claims from the data sheet. We do not cite an article that cites a source; we go and read the source.
- Every figure carries its provenance. A named document and the date we retrieved it, so you can check it and so you know how old it is. Retrieval dates are not decoration: an EIA rate from May is a different fact from an EIA rate from August.
- We publish what we could not verify. Every research page carries a section naming the things we tried to establish and could not, and why. A paywalled standard, a state website that refused the request, a manufacturer that publishes no figure at all.
- We separate measurement from modelling from our own reasoning, and label which is which on the page. A laboratory measurement, an assumption inside a modelling tool and our own inference are three different kinds of claim and they are never presented as one.
- We do not sell solar, and we take no payment for placement, ranking or a favourable mention. Nobody buys a position on this site.
Data as of SEC filings, state statutes and court dockets read on 2 September 2026. Authorship on this site is organisational: the analysis belongs to the desk rather than to a named individual, and we do not publish credentials we do not hold. Our editorial policy sets out how we source, date and correct what we publish.
Sources & retrieval dates
- Sunrun Inc., Form 10-K for the fiscal year ended 31 December 2025 — Filed 26 February 2026, accession 0001628280-26-012289. Source for the three-channel structure, the independent-contractor characterisation of partners, "All contracts are between the customer and us", "Installation partners are solely our subcontractors", and "ultimately responsible as the contracting party for every energy system installation". Retrieved 2 September 2026.
- Sunnova Energy International Inc., Form 10-K for the fiscal year ended 31 December 2024 — Filed 3 March 2025. Source for the dealer network description, dealers obtaining permits and professional licences, the dealer workmanship warranty running to the company for up to 10 years, "many service expenses are borne by our dealers", and "we do not control our dealers". Superseded by events: see the Form 8-K below. Retrieved 2 September 2026.
- Sunnova Energy International Inc., Form 8-K, Item 1.03 — Filed 9 June 2025. Source for the Chapter 11 petitions filed 8 June 2025 in the Southern District of Texas by Sunnova Energy International Inc. and two affiliates. Retrieved 2 September 2026.
- US Bankruptcy Court, District of Arizona: In re Titan Solar Power, Inc and its affiliates — Lead case 2:24-bk-04978-MCW, Chapter 7. Source for the 26 affiliated debtor entities, of which 22 are per-state corporations under one brand name. Retrieved 2 September 2026.
- California Solar Consumer Protection Guide (CPUC), 2022 edition — Source for the formal separation of solar provider, salesperson, installer, manufacturer and inspector roles, and for the questions a homeowner should ask a provider before signing, including the installer licence number and the subcontracting question. Retrieved 2 September 2026.
- Arizona Revised Statutes § 32-1151, Engaging in contracting without license prohibited — Source for the rule that a licence must be held in the name of the contracting entity, and for a permit being prima facie evidence of the existence of a contract. Retrieved 2 September 2026.
- California Business and Professions Code § 7068.1 — Current text effective 1 January 2025 (Stats. 2024, Ch. 485). Source for the qualifying individual’s defined duties, the three-firms-in-one-year cap, and the misdemeanour penalty of not less than $3,000 and not more than $5,000. Retrieved 2 September 2026.
- CSLB: Change in Personnel (Responsible Managing Officer and Employee) — Source for the 90-day disassociation notice requirement, the 90-day replacement window, and automatic suspension of the licence or removal of the classification on failure to notify. Retrieved 2 September 2026.
- Arizona Revised Statutes §§ 32-1122 and 32-1127 — Source for the licence application naming the qualifying party, the one-additional-licensee cap, and the 25% common-ownership condition. Retrieved 2 September 2026.
- Florida Statutes § 489.119, Business organizations; qualifying agents — Source for the requirement that a qualifying agent be certified or registered for the organisation to operate in that category, the 60-day replacement window, and the bar on new work during the gap. Retrieved 2 September 2026.
- CSLB: Solar Smart — Source for the Home Improvement Salesperson registration requirement for door-to-door and telephone solar sales, and for the instruction that the contract specify the contractor will pull all required permits. Retrieved 2 September 2026.
- Municipal permit open-data endpoints (Austin, Seattle, New York City) — Queried live to confirm which fields each jurisdiction publishes. Austin returns a contractor company name and trade; Seattle returns a company name on some records; New York City DOB NOW returns the permittee licence type, licence number, applicant name and business name. Retrieved 2 September 2026.
- HyreSolar contractor verification database — 2,062 solar company records checked against state licensing authorities in 27 states. Each record stores the issuing authority, licence class, source URL, retrieval date and a reproducible query. Retrieved June to August 2026.
Find out who would actually be on your roof
Send us a proposal and we will identify the contracting entity, check its licence against the state board, and tell you what the contract says about subcontracting.
HyreSolar is an independent analysis and matching service. We are not an installer, lender or utility. When a reader asks to be introduced, installers may pay us a referral fee. That fee never buys ranking, scores or placement in research. Our editorial policy sets out the rules.